Care pathways: better dialogue between patients, doctors and insurers

Behind every consultation or hospital stay there is a patient, a caregiver and an organisation covering all or part of the costs. When these three parties do not share the same information, the family worries, the caregiver loses time and the manager handles incomplete files.

One ecosystem, several profiles

AXCEN offers a space adapted to each stakeholder, all connected to one another.

• Policyholders and their dependants use AXCEN Care to check their guarantees and card, and follow their claims.
• Healthcare providers use AXCEN Network to check entitlements and send their requests.
• Companies use AXCEN Corporate to manage their employees’ enrolments.
• Brokers, insurers and managers use AXCEN Health to run products, contracts and benefits.

Before treatment: knowing what to expect

When entitlements can be checked quickly, the patient knows the conditions of cover in advance. This is especially valuable for a hospital stay or for a child’s treatment, where the priority is to focus on the person’s health.

During and after: shared tracking

The pre-authorisation request, invoicing and payment rely on the same data. Everyone can see where the file stands, which reduces chasing and misunderstandings.

More transparency for everyone

Transparency does not only make life easier for policyholders. It also strengthens trust between providers and the organisations that pay them.

Health first

AXCEN’s aim is to simplify the paperwork so that time and attention return to where they are needed: with patients.